The Business Analysis Certificate Program will equip you with the tools to audit the needs and propose solutions to challenges within your organization, Business Analysis is crucial skills for successful project delivery and effecting organizational change. As a professional looking to be an agent of change in the corporate, government or non-profit organization, this certificate program will give you a foundation in all areas covered in the most recent version of the International Institute of Business Analysis.

Course Content

Module 1: Introduction

Purpose of the course.

What is Business Analysis?

Who is a Business Analyst?

Structure of the course


Module 2: Business Analysis Key Concepts

The Business Analysis Core Concept ModelTM

Key Terms

Requirements Classification Schema


Requirements and Designs


Module 3: Business Analysis Planning and Monitoring

Plan Business Analysis Approach

Plan Stakeholder Engagement

Plan Business Analysis Governance

Plan Business Analysis Information Management

Identify Business Analysis Performance Improvements


Module 4: Elicitation and Collaboration

Prepare for Elicitation

Conduct Elicitation

Confirm Elicitation Results

Communicate Business Analysis Information

Manage Stakeholder Collaboration


Module 5: Requirements Life Cycle Management

Trace Requirements

Maintain Requirements

Prioritize Requirements

Assess Requirements Changes

Approve Requirements


Module 6: Strategy Analysis

Analyze Current State

Define Future State

Assess Risks

Define Change Strategy


Module 7: Requirements Analysis and Design Definition

Specify and Model Requirements

Verify Requirements

Validate Requirements

Define Requirements Architecture

Define Design Options

Analyze Potential Value and Recommend Solution


Module 8: Solution Evaluation

Measure Solution Performance

Analyze Performance Measures

Assess Solution Limitations

Assess Enterprise Limitations

Recommend Actions to Increase Solution Value


Module 9: Underlying Competencies

Analytical Thinking and Problem Solving

Behavioural Characteristics

Business Knowledge

Communication Skills

Interaction Skills

Tools and Technology


Module 10: Techniques

Acceptance and Evaluation Criteria

Backlog Management

Balanced Scorecard

Benchmarking and Market Analysis


Business Capability Analysis

Business Cases

Business Model Canvas

Business Rules Analysis

Collaborative Games

Concept Modelling

Data Dictionary

Data Flow Diagrams

Data Mining

Data Modelling

Decision Analysis

Decision Modelling

Document Analysis


Financial Analysis

Focus Groups

Functional Decomposition


Interface Analysis


Item Tracking

Lessons Learned

Metrics and Key Performance Indicators (KPIs)

Mind Mapping

Non-Functional Requirements Analysis


Organizational Modelling


Process Analysis

Process Modelling



Risk Analysis and Management

Roles and Permissions Matrix

Root Cause Analysis

Scope Modelling

Sequence Diagrams

Stakeholder List, Map, or Personas

State Modelling

Survey or Questionnaire

SWOT Analysis

Use Cases and Scenarios

User Stories

Vendor Assessment



Module 11: Perspectives

The Agile Perspective

The Business Intelligence Perspective

The Information Technology Perspective

The Business Architecture Perspective

The Business Process Management Perspective

Duration: 3– 6 weeks

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